A chatbot that answers only from the shop's own guide
Customers ask in chat; the bot answers from the shop's guide, in the customer's language, and shows which section it used. When the answer isn't in the guide, it says so and hands the question to staff instead of guessing.
- Retrieval over the shop guide (BM25), answers written by Claude
- Daily cap on AI calls and rate limiting, so costs stay predictable
- Covered by 15 automated tests
Eros C.






